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To find a quick answer to one of the Frequently Asked Questions
listed below, click on that question.
No. The FedEx Custom Critical fleet is made up entirely of
independent owner operators and the individuals who drive for them. We
do not employ drivers. We are always looking for quality owner operators
to become a part of the fleet. Contact us for more information.
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Safety takes priority at FedEx Custom Critical, and we’re looking
for the best professional owner operators. Our general minimum
requirements are:
-
No
more than three moving violations within the last three years, and
one or less in the previous 12 months
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Ability
to pass a Department of Transportation physical and drug test
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A
proper class CDL with HAZMAT endorsement
-
Unrestricted
access to and from Canada
In order to contract with or drive for a contractor of FedEx Custom
Critical, drivers must meet certain other eligibility requirements.
These vary based on the size and type of vehicle: cargo van, 14’
and 22’ straight truck, and tractor-trailer.
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We have a large customer base coast to coast, providing excellent
revenue potential for owner operators. Our fleet picks up and delivers
loads throughout the contiguous United States and Canada.
No. Each FedEx Custom Critical contractor must be willing and able to provide service in the contiguous United States and Canada.
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Owner operators receive a percentage of the gross revenue on every
load they take. Settlement checks are issued on a weekly basis, based
upon paperwork received.
The amount an owner operator can expect to make varies based on a
variety of factors, such as number of loads taken. A recruiter can
discuss revenue structure with you. Contact us to reach a recruiter.
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Yes, we have found that contractors are more successful if they and
their drivers visit FedEx Custom Critical headquarters to learn about
the company before taking any loads. The program helps to familiarize
them with the company’s operations and customer commitment, as well as
important safety and regulatory information. As a result, orientation is
required for all new contractors. It is a four-day program in Akron,
Ohio.
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FedEx Custom Critical has a Contractor Relations department that is
dedicated to making it easy for owner operators to do business with us.
Our contractor relations coordinators continue to implement incentive
and discount programs that help owner operators succeed. These include:
- ASSET
Club – a program that awards savings bonds to contractors based on
service and accident-free operation.
- Four Star Award – an honor given to the top 50 FedEx Custom Critical
contractors who meet the award criteria for safety, availability and
on-time service.
- Negotiated
discounts with certain hotels, truck stops, fuel stations and more.
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No. Contractors purchase their own trucks.
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In order to serve our customers, FedEx Custom Critical has minimum
specifications for
cargo vans, 14’
straight trucks, 22’
straight trucks and tractor-trailers.
Yes. FedEx Custom Critical uses a two-way satellite system as a
communication tool with drivers operating trucks in the fleet. The
system allows our team members to immediately contact the truck with
loads, and keep in constant communication with the driver.
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Independent owner operators are responsible for their own medical
insurance.
FedEx Custom Critical independent owner operators are required to have
workers compensation or work accident insurance, depending on the
regulations of the state in which they are based. Owner operators are
responsible for providing their own workers compensation or work
accident insurance. Those who choose to purchase work accident insurance
from Protective Insurance Company may have the payments deducted
directly from their settlement checks.
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Base plates are the responsibility of the owner operator.
FedEx Custom Critical supplies permits, free of charge, enabling the
truck to be operated in the contiguous United States and Canada.
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