We recognize the members of our fleet for great customer service and safe driving through a number of reward programs.

The Four Star Annual Award
This award goes to the top 40 owner operators in the fleet each year, based on availability, load acceptance, on-time service and accident-free driving. The winners receive an all-expenses-paid trip with an awards gala in their honor.

Four Star Quarterly Award
At the end of each quarter, we will look at all the contractors who meet the Four Star criteria and will award $100 savings bonds to the 100 with the highest load acceptance for that quarter.

One Year Accident Free
The accident free program requires an individual to be active the entire calendar year beginning with 1/1 of that year until 12/31 and have no involvement in any preventable accidents.

10- and 20-Year Safe Driving Awards
This award honors our owner operators who drive accident-free with us for 10 or 20 years.

We offer clear communications from our headquarters to you out on the road.

In-House Staff Dedicated to You
Our Dispatchers work with you to get freight for your truck and can help get day-to-day questions answered.

Our Contractor Relations department deals exclusively with our fleet, from negotiating discounts to answering questions about your lease agreement.

Our Safety department is dedicated to ensuring we have the safest fleet possible. And our Contractor Settlements team ensures you are paid weekly and on time.

The Tools You Need
The Voice Response Unit (VRU) puts you just a phone call away from all the information you need to run your business.

The owner-operator extranet is a Web site exclusive to our fleet. This password-protected site gives you instant access to your personal fleet information.

Communication Tools
We keep you up to date with company and industry information in a variety of ways:

  • Quarterly newsletter, CD and DVD
  • Weekly e-mail updates
  • Letters with important announcements from the home office

The owner-operator extranet is a Web site for FedEx Custom Critical independent contractors only. This password-protected site features:

  • Up-to-date vehicle information. See where your trucks are right now.
  • Information on completed runs, including revenue generated.
  • Settlement sheets available up to one week before you receive them in the mail.
  • Capability to download or order needed paperwork and supplies online.
  • The policies and procedures you need to know. Save a phone call and get all your questions answered online.

The extranet features all the tools you need to effectively manage your business. And if you can't find the answer you are looking for, the site features email capabilities to reach whatever department you need at headquarters.