For Immediate Release: November 9, 2000

AKRON, Ohio – FedEx Custom Critical, North America’s largest time-specific, critical-shipment carrier, has introduced an online customer satisfaction survey as part of the Shipping Toolkit on its Web site at www.fedexcustomcritical.com.

The new application, which is available to all FedEx Custom Critical customers, enables customers to evaluate the company’s services at any time.

Administered by a third party, the survey asks whether the customer’s shipment was picked up and delivered on time, whether FedEx Custom Critical provided an appropriate truck with the right equipment, and how satisfied the individual was with FedEx Custom Critical. Respondents, who can choose to remain anonymous, may also write comments. 

“The online survey is an extension of the monthly customer satisfaction surveys FedEx Custom Critical has been conducting for more than a decade,” said Joel Childs, vice president of marketing. “We use information gathered in customer surveys to develop new services and improve existing ones, as well as modify our operations to enhance customer relationships. With the Internet, we’ve given customers a convenient new way to tell us about their experiences with us.”

Since 1988, FedEx Custom Critical has had an independent market research firm conduct a monthly satisfaction survey among randomly selected customers. The new online survey enables customers who aren’t selected for the monthly surveys to comment on FedEx Custom Critical’s services. It also allows them to provide feedback when it’s convenient for them.

The online survey joins three existing applications in the Shipping Toolkit: rate quoting, shipment tracking and mapping.

FedEx Custom Critical provides exclusive-use, time-specific, non-stop, door-to-door shipping service throughout the U.S. and Canada and within Europe. Among its divisions are White Glove Services®, for shipments that require special care in handling, and CharterAir®, which offers an array of expedited air solutions to meet customers’ critical delivery times. FedEx Custom Critical is an operating subsidiary of FedEx Corp.

With annual revenues of $19 billion, FedEx Corp. is the premier global provider of transportation, logistics, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Logistics, an integrated logistics, technology and transportation-solution company; FedEx Custom Critical, the world's largest provider of expedited time-critical shipments; and FedEx Trade Networks, a provider of customs brokerage, consulting, information technology and trade facilitation solutions. More than 2.5 million customers are connected electronically through the FedEx information network and approximately two-thirds of its U.S. domestic transactions are now handled on-line.